I found that the various popular sellers groups on Facebook provide answers in seconds and those answers are given by professional eBay sellers who experienced the exact same problem you have and possess valuable insights. That is one more motivation for eBay to hide its customer service numbers as the level of support you receive is often embarrassing. You have to remember that we as sellers live and breath eBay every day while in many cases these customer service reps are doing this job for up to a year and most of them never sold a single item on eBay.ĮBay also has a large customer service center in the Philippines where they receive very basic training and mostly provide answers they read from a manual similar to eay’s help desk. I don’t know how many of you have been through this but I spoke with eBay’s customer service probably 40-50 times over the years and in 99% of cases I had much more knowledge than them about every eBay policy, rule or aspect of selling on eBay. Another number which I have seen circulated on the internet is for eBay’s Fraud Detection department, you can try reaching them at: 86. The customer support team is based in Utah, California and the Philippines and as I mentioned above is open Mon-Fri from 5am-10 pm and Sat-Sun from 6 am to 6 pm PST. Common customer service issues that this hotline provides service for includes: The best number to call based on statistics they gathered from 300, 000 eBay users is: 86 for customer care related issues. The skinny of it is that they are very unprofessional and unknowledgeable but I will discuss this a bit more at length after I explain how you can contact eBay by phone.Īccording to GetHuman, a company which provides info and help getting human representatives on the line, the average wait time is 14 minutes when calling eBay customer service. That will bring up: Call us,Call me: Chat with us. Customer Support > Contact eBay > hover over Buying and select How to pay for items,(if it's a buying question). The last resort in my opinion is to try and reach eBay telephone support. To get to live help click on customer support,(top right of any eBay page). Many people are not comfortable calling customer service because of different reasons (for example a language barrier) so I’m going to cover chat and messaging options as well. Let’s go over all the ways you can contact eBay’s customer service quickly. The absolute last resort from eBay’s point of view is providing you with a phone number to call their customer service team. That’s why eBay help center is geared towards offering you ready made answers for numerous topics and if you can’t find the answer it first sends you to the eBay community to seek help from fellow eBay sellers. Imagine if just 0.1% of those customers would need help from an actual customer service representative at the same time, that’s 170,000 simultaneous calls.Įven if a representative could take 3 calls an hour and assuming you would be willing to wait up to 40 minutes in order to get service, eBay would still need more than 60,000 support reps.īuilding a call center with such an enormous amount of employees is a huge financial expense, and I’m not even talking about the time it takes to build such an operation, the amount of training required and the complexity of automated systems needed to manage this are also quite unfathomable. EBay has 25 million sellers and a total of 170 million users (buyers and sellers). According to GetHuman, a company which provides info and help getting human representatives on the line, the average wait time is 14 minutes when calling eBay customer service.
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