![]() ![]() Reductions in clinical efficiency and productivity reported by physiciansĮnter medical transcription - the process of transforming dictated medical notes into typed health records.Declines in patient satisfaction of almost 20% due to physician burnout.Physician burnout rates that are nearly double that of the general US population.Alarming trends are emerging across the healthcare industry as a consequence: Yet, their administrative demands have also led to clinicians spending over half of their work day on documentation alone. EHRs have paved the way for a number of improvements in today’s healthcare system including accessibility of patient data, increased adherence to insurance and billing standards, and greater accuracy of healthcare records. Fast forward to today and most of the world’s medical documentation now lives in Electronic Health Records - online databases used by clinicians to store and access patient information. The practice of medical documentation dates back to the 1600 BC when Egyptians first began documenting procedural notes on papyrus paper. for the first time, with the ability to store group messaging data in Cisco’s European data centers.The Rise of Artificial Intelligence in Medical Transcription Call highlights are then automatically synced with customer relationship management (CRM) systems to enable easy reference for past support issues.Īmong the other announcements at the Cisco Live Europe event in Barcelona this week are the new Webex Room USB video device to enable Webex access in smaller “huddle rooms.” Webex Teams users will also have the option to store data outside of the U.S. This provides customer service reps with call transcripts and summaries to ensure that action items are addressed. “This crisis of prioritization - trying to spread resources between numerous platforms - is going to continue to challenge traditional UC vendors until they make some tough strategic choices and end-of-life underperforming products,” said Banting.Ĭisco also announced that the Voicea technology will be integrated with Google Cloud’s Contact Center AI (CCAI) platform. This is the case for several unified communications vendors that compete with rivals that sell a single product. ![]() ![]() He said that Cisco’s extensive collaboration portfolio - which includes a range of hosted and cloud platforms for enterprise calls and instant messaging - can create a challenge in terms of balancing priorities and resources for product development. “My thoughts are that Cisco is playing catch-up,” said Tim Banting, a principal analyst at Ovum. “While Voicea is a good acquisition, other vendors such as Microsoft have had this capability for some time and transcription support for a number of languages.” Cisco rival Microsoft has added automated transcriptions and live captioning to its Teams app, while Zoom and Google’s Hangouts Meet app have similar features. Cisco also announced on Tuesday that the Webex Assistant will soon be available in Spanish.Ĭisco is not alone in using AI to improve meetings. Cisco introduced the Webex Assistant, which lets Webex users kick off conference calls with voice commands, in 2017, following the $125 million acquisition of conversational AI startup MindMeld. The new features build on existing voice capabilities within Webex. The Webex Assistant for Meetings features will be open for trials this March, according to a company spokesperson. “Voicea users have reported saving more than six hours per week per user with more actionable and efficient meetings - and we believe Webex users will experience similar results,” said Sri Srinivasan, Senior Vice President and General Manager, Team Collaboration, Cisco, in a prepared statement. Cisco's new Webex Assistant for Meetings offers real-time transcription and closed captioning as well as the ability to highlight key points and action items via voice commands. ![]()
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